Managers possess a great responsibility and they wear many hats. Managers are not born leaders they are developed.
Managers are educated in two ways:
- Management College Degree or technical school diploma.
- The employees that moved up in the ranks then became managers.
You can earn a diploma in restaurant management, it will normally take up to 6 to 10 months depending on the school.
You can also earn a degree in Restaurant Management Associate of Applied Science Degree (AAS) it will usually require upwards of 14 to 18 months depending on the college or school. Going to college to learn about restaurant management is more about book knowledge than on the job training. Some colleges or technical schools have programs that you can actually work in a restaurant to practice your trade.
There are two types of restaurant managers:
- Managers who delegate
- Managers that are hands-on
To be a successful manager, you need to learn how to be hands on and learn how to delegate, a mix of both worlds.
Most corporate restaurants have some form of management training programs.
There are two options that restaurants may provide for management training:
- Train at a training restaurant
- Train at a corporate location
Managers need to know how to server, prep, cook, greet and wash dishes. If an employee calls out managers can try to fill in the position by calling another employee.
If the manager is unable to get someone to fill in for that particular position, then the manager needs to work in that position. It is not an option to close the restaurant down for that particular day; too much revenue will be lost.
The manager will designate a lead person such as a head waiter or another employee that is capable of watching the front of the home so that the manager can cook in the kitchen.
It would be really great idea to cross train every cook in every position in the kitchen.
The manager will only stay in the kitchen long enough until the check times are caught up. The lead person should communicate to the manager in the kitchen when issues arise.
The manager will advise the lead person on how to handle the issue or the manger will leave the kitchen temporarily to handle the issue themselves.
What are some of the things that managers need to know in order to operate a restaurant?
Managers Walk-through and Figure Eights:
Managers will conduct a walk-through in the entire restaurant at the beginning the shift preparing the shift for success. This process is commonly known as the manager’s walk-through and figure eights. The managers walking path starts in the parking lot: as the manager walks through the parking and the restaurant they are correcting issues as they go or they are writing down the issues to delegate to employees to rectify. The manager should be on this path at the beginning, throughout and the end of the shift. In other words the manager should touch every area in the restaurant to insure all is good.